TSA – ‘Regulatory framework for social housing in England from April 2010′


Under the new regulatory Standards, which have been in effect since 1 April, all registered providers (except those with fewer than 25 homes) are expected to produce annual performance reports for their tenants. To support landlords, and their tenants, in developing these reports a toolkit has been produced Download it here (PDF )

The annual report for each year ending 31 March should be made available to tenants by no later than 1 October. The TSA have established high-level expectations for the contents of these reports.

For the first report in October 2010, they expect providers to set out their plans for developing local offers. They would be prepared to accept limited extensions to this date in the first year only, where the provider can demonstrate this is reasonable and has advised its tenants and us in advance.

Cover of What does the regulatory framework mean for you? Click image to download PDF

Various publications are also available to download – see list at end of this post or go to the TSA website here.

Peter Marsh (Chief Executive, TSA) says

“Our standards and approach to regulation are fundamental to us and are aimed at ensuring a fair deal for tenants – who cannot in most cases simply vote with their feet and move to another provider if services are poor”

The new ‘Regulatory framework for social housing in England from April 2010’ identifies six standards which RSLs need to achieve:

  1. Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
  2. Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
  3. Tenancy – which contains requirements relating to allocations; rent; and tenure
  4. Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
  5. Value for money
  6. Governance and financial viability

The TSA says

“empowerment requires information, the ability to be heard, to hold providers to account, to influence service delivery and the decisions that providers take. Tenant empowerment can operate at both an individual and collective level and requires a proactive approach by providers to support tenants to share power with them over the decisions that impact on the things that matter to them.

TSA Publications in pdf format

TSA Publications in word format

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